Standard Office Systems (SOS) is an Atlanta based technology services company providing copiers, printers, communications and IT services. Since 1964 our team of professionals has helped companies of all sizes in Atlanta, our headquarters. With our National Account Program we are able to take care of our clients’ needs across the US. Our clients continue to do business with SOS over and over again due to our unmatched reputation for exceeding our clients expectations. Trust is the cornerstone of all our relationships.
Companies in our industry claim they have the best service, but few have any validation tool to measure how happy their clients truly are.
At SOS we use the Net Promoter Score, or NPS, which measures the loyalty that exists between SOS and our clients. NPS has been widely adopted with more than two thirds of Fortune 1000 companies.The Net Promoter System also requires a process to close the loop. Closing the loop is a process by which SOS actively intervenes to learn more from clients who have provided feedback, and also to change a negative perception. We identify clients who need follow-up, and automatically alert management to contact the customer and manage the follow-up and actions.
The average North American company has a Net Promoter Score of 10. With the SOS Net Promoter Score of 90 in 2016, that puts SOS in the top 1% of all North American companies. We believe that the ultimate reflection of our clients' satisfaction and loyalty is validated when they rave about and recommend SOS.
The last year or so has seen an explosion of growth in unified communications (UC) systems across industries as companies scramble to take advantage of new technologies. There is an increasing number of free or cheap tools aimed at filling the needs of businesses that haven't invested in UC such as Slack, Facebook Workplaces, and Microsoft Teams, as well. But many companies realize that using these tools doesn't make it simpler to collaborate—it just adds more platforms to an already disjointed work experience.