The last year or so has seen an explosion of growth in unified communications (UC) systems across industries as companies scramble to take advantage of new technologies. There is an increasing number of free or cheap tools aimed at filling the needs of businesses that haven't invested in UC such as Slack, Facebook Workplaces, and Microsoft Teams, as well. But many companies realize that using these tools doesn't make it simpler to collaborate—it just adds more platforms to an already disjointed work experience.
A genuinely effective UC system will provide you with a seamless platform for employee collaboration that syncs with every form of technology in your office. Here's how to choose the right unified communications system for your business.
1. Set Goals and Define Your Deployment Strategy
It's not worth investing in a UC system if you don't have a plan in place to deploy it and use it effectively. Too many businesses spend the money without knowing how to reap the benefits and end up with frustrated users who wish they could go back to the old system. Start with writing down what goals you hope to accomplish by purchasing a UC system, and define how you'll implement your system to achieve these goals. Collaborate with your IT department to develop the most practical training and deployment strategy possible.
2. Work With Your IT Department
Make sure that your IT department has specific plans related to managing and setting up your UC system. Your UC system will include an interconnected menagerie of devices and software, and you'll need your IT team on board and ready to tackle the work.
3. Train, Train, Train
The best way to get your money's worth out of your UC system is to train your employees. If they don't know how to use it well, it won't enhance their work experience—it'll be a burden that they resent, and ultimately a waste of your money.
For more information about our unified communications system, contact us today.