Sales & Service Administrator
Major Goals and Responsibilities
- Submit and track credit applications with multiple leasing companies
- Provide contract pricing approval and volume changes.
- Process sales order billing, commissions, for assigned team
- Set up and administer service contracts
- Participate in the meter collection process
- Submit and track payoff requests
- Coordinate trade in programs
- Coordinate return of equipment to leasing vendors of assigned team(s)
- Coordinate with Dealers and Service Dept on Ship In & Ship Out deals
- Log contact activity with various leasing companies – buyout/upgrades/lease approvals
- Monitor asset reports for leasing companies to ensure system integrity.
- Field customer calls regarding Sales and Service issues
- Enter customer calls activity into SalesLogix for rep customer contact
- Assist/handle any amendments/supplements as needed.
- Research all issues related to assigned team(s)
- Special Projects as assigned
Behavioral Traits and Attitudes and Skills Required
- Outgoing,
- Self-starter with a “Let me help” attitude.
- Good comprehension, communication and listening skills.
- Outstanding computational skills are a must.
- Organized
- Detailed
Toughest Part of the Job
Ability to multiple task in a timely manner, while maintaining open communication with various constituencies. Respond to the requests of the sales and service department within the context of SOS policies and procedures.
Products and services
All SOS products
Essential Activities
Coordinate essential activities and communicate with sales team, SOS administration, lease vendors and customers
Primary People Contacts
- Customers
- SOS administration and service
- Sales team
- SOS leasing vendors
