HP Improves Customer Experience for PEMCO Mutual Insurance Company

HP today announced that Seattle-based PEMCO Mutual Insurance Company has upgraded its customer communication management solution to HP Exstream to improve the customer experience it offers through personalized policies, invoices, renewal letters and privacy notices.

HP Exstream enables PEMCO to more quickly communicate new insurance offerings and easily scale to meet the requirements of its growing customer base.

In addition to support for multiple customer communications channels such as web, text and email, PEMCO will use HP Exstream to provide consistent branding, reduce print and postage costs, and decrease its environmental footprint. Due to the low total cost of ownership for HP Exstream, PEMCO is aiming to achieve 100 percent return on investment within 24 months.