Case Studies
Assessing & Benchmarking Document Costs: Developing a Future Document Strategy
Submitted by Webmaster on Mon, 01/11/2010 - 18:58
Are You Asking Yourself…
- How much am I really spending on desktop, workgroup, internal production print, and outside print services?
- How do our total document expenses compare to those of our key competitors?
- What factors contribute to these costs?
- How much money can we save and how?
- How much of an investment in time and money is needed to assess my document costs?
- Does this require a detailed on-site audit?
Challenges
- Getting to the true cost of documents across your organization
- Cost reductions
- Determining peer performance & benchmarking
- Developing an enterprise document strategy
- Increasing efficiency & optimization
Introduction & Objectives
The proliferation of output devices such as printers, copiers, fax machines, and scanners has significantly contributed to the dramatic increase in document output volume and cost over the years. While the majority of today’s organizations acknowledge the potential savings from better document management, many still lack the understanding and expertise to address the problem. Third-party providers including office equipment manufacturers, document outsourcing firms, and independent service providers are offering assessment services that focus on identifying costs and inefficiencies around document output. continue reading...
Charging Back: Making Color Pay For Itself
Submitted by Webmaster on Mon, 11/09/2009 - 15:42
One way to control your costs for color printing is to charge them back to those who are doing the printing. Charging back these costs can help reduce operational costs in two ways.
1. Internal users who are billed for all or some of their color printing are likely to be more aware of, and more mindful about, how much they print—and, as a result, more judicious in their use of printing resources. This can result in less usage.
2. By billing external users, organizations can eliminate, or at least significantly reduce, the color printing and copying costs that they normally absorb on behalf of their clients or patrons. continue reading...
Warsaw Police Department: Solving Crimes and Protecting Citizens
Submitted by Webmaster on Fri, 02/13/2009 - 04:38
Warsaw Police Department is utilizing DocuWare to reduce man-hours, costs and unsolved cases. Electronic storage of incident reports, accident reports and tickets has streamlined the way this department operates and allowed the staff to focus on their primary duty of protecting the citizens of Warsaw.
Nestled between Indianapolis and Chicago, the Warsaw Police Department serves the city’s residents and surrounding area of 45,000 people with a staff of 34 sworn officers and 11 civilian personnel.
Documents
The Police Department processes and stores incident reports, accident reports and tickets. Incident reports are accessed frequently and are created every time an officer responds to a call. continue reading...
Tompkins Cortland Community College: Improving Student Services
Submitted by Webmaster on Thu, 02/12/2009 - 05:02
Named number one in the nation for deploying technology to streamline operations and better serve students, this college digitized student information providing every department and extension center with the information needed to quickly resolve student questions. Student enrollment grew by 40% over the past few years and the college was able to meet the added volume without adding personnel. Electronic information also helps the college easily comply with state record retention regulations and FERPA requirements.
Tompkins Cortland Community College (TC3) is located in a culturally diverse community in the Finger Lakes Region of upstate New York. The college is part of the State University of New York (SUNY) education system, offering 38 associate degree programs that prepare its students for transfer to a four-year college or university. The college serves 3,000 students through its main campus, two extension centers and online classes. continue reading...
Tippecanoe County Moves Toward Digitizing 9 Million Pages a Year
Submitted by Webmaster on Wed, 02/11/2009 - 05:04
Tippecanoe County is located in north central Indiana, half way between Chicago and Indianapolis, and has a population of 170,000. The Tippecanoe County Clerk is charged with maintaining volumes of important records. DocuWare helps the county streamline and automate this essential task.
The Tippecanoe County Clerks Office is bringing a vast archive of legal, historical and ownership records into DocuWare. Personnel costs have been reduced by 40% and thanks to DocuWare, even with the reduction in personnel, the staff can now keep up with requests by reducing retrieval time from days to hours. With DocuWare in place the County Clerks Office now provides a higher quality of service for the residents of Tippecanoe County. continue reading...
TDM Transportes S.A.: Trucking Company Transports Information Digitally
Submitted by Webmaster on Tue, 02/10/2009 - 04:49
TDM Transportes S.A., a Colombian trucking company, implemented DocuWare to improve its invoicing process. The company will obtain a return on investment in about one year, saving tens of thousands of dollars annually. Reducing “time to invoice“ has improved cash flow and customer service and allows TDM to comply with Colombian record retention laws.
TDM Transportes S.A., serves the manufacturing industry transporting liquid, bulk goods and containers throughout Colombia and Venezuela. Using advanced communication systems such as GPS, fixed and mobile check points, cell phone and radio, the company is able to maintain complete control and security of the goods transported. TDM guarantees arrival dates and offers its customers real time tracking through Internet or e-mail.
Documents
Each shipment generates many different types of documents, such as: a bill of lading and proof of delivery, invoices, fiscal documents, export documents, agreements, inspection documents and others that may be required dependent of the type of material being transported. continue reading...
Suburban General Insurance: Insurance Firm Obtains Immediate ROI
Submitted by Webmaster on Mon, 02/09/2009 - 10:25
Commercial and personal insurance agency, Suburban General Insurance, implemented DocuWare and became a paperless office. Reducing annual operating costs by $30,000 and improving billable premiums by $4 million a year, moving to an electronic document management system has solidified the company’s place in this competitive market.
Established in 1973 by John W. Arbucho & James F. Rosen, Suburban General Insurance (SGI) is a mid-sized family owned insurance company that is committed to serving their customers’ total needs with both commercial and personal lines of insurance. The company represents the country’s leading insurance carriers all of whom meet high standards for quality products, prompt claim payments and sound business practices. continue reading...
Transportation, Logistics and Supply Chain Management: Scheduling and Freight Record Processing with DocuWare
Submitted by Webmaster on Fri, 02/06/2009 - 04:07
Integrated Document Management (IDM) speeds up business processes, such as “time to invoice“, by reducing search and filing times. In DocuWare's central document pool, employees can find any document they need – even those from other applications - with one mouse click. Watch productivity grow while customer service response times shrink. Your company's competitive edge is secured.
An Industry Under Pressure
Transportation, Logistics and Supply Chain Management - it's an industry that's constantly changing under the pressure of new competitors from emerging markets, shifting toll/tariff costs and fluctuating fuel prices. More than ever, success for companies working in this space depends on having the most cost effective, efficient and flexible business processes, in addition to stellar customer service.
Persevering with IT
Only through modern IT can a company make its processes more economically sound and find ways to provide new innovative services. continue reading...
Workflow with DocuWare: Efficient and transparent document workflow with DocuWare
Submitted by Webmaster on Thu, 02/05/2009 - 04:15
Document workflow solutions from DocuWare improve a company’s organization: work processes speed up, mistakes and multiple data entries are avoided. Employees in a process chain can use electronic workflow to access all the documents they need. Workflows are easy to set up using the document management program’s stamp feature.
Processes from the Stone Age?
Information bombards us today from every angle – e-mail, contracts, customer requests, invoices, letters… you name it. Business correspondence is increasingly handled in seconds, moving from continent to continent. It seems as if the world is spinning a little faster than it used to. So, why does the modern age give way to the stone age when your employees still waste time gathering information; just to further along a slow, often cumbersome, paper-based process? And at what cost to your company – slower productivity, poorer customer service, your competitive edge? continue reading...
DocuWare for Sales: More Revenue, More Satisfied Customers
Submitted by Webmaster on Wed, 02/04/2009 - 04:44
Exceeding goals is tough in competitive times. Sales teams are fighting against time as much as they are for customers. It all revolves around information and who can use it the most efficiently. That's where DocuWare comes in.
Key Account Managers must be able to handle a wide variety of issues, for a broad category of customers. "Road Warriors" are bombarded with questions, while the staff back in the home office scrambles to address them. A customer looks for answers on a company's Internet site. Yes, successful sales depend on quick access to information.
With an electronic customer folder, it's guaranteed: any inquiry coming from existing and potential customers can be handled on the telephone. No need for long searches and unnecessary callbacks. Processes from generating proposals all the way to handling product complaints become significantly more efficient.
Employees have more time for strategic work, while administrative tasks are either eliminated or streamlined. This means bonus time for more, higher-quality proposals. Existing customers profit from better support. The natural results: satisfied customers and motivated employees. And the ability to call up the right document at the right time - that's also known as a handy competitive edge! continue reading...
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