As a leading managed services provider in metro-Atlanta, Standard Office Systems releases an annual list of the top managed services providers in our area. Learn about some of the best IT service companies available to businesses today by checking out our 2021 list!
Not a lot of time? Skip to the list:
Top Managed Service Provider for 2021
If you would like to see our 2020 list to know who stayed and who didn't make the cut, you can find it: Top Managed Service Providers in Atlanta 2020
How We Made Our List
It may seem strange to have us create a list of our competitors, but occasionally we get asked by prospective customers: if not you, what other IT service provider in Atlanta would you choose?
Because Standard Office Systems is a technology company that prides itself on building trust and doing whatever we can to help our customers, we decided to make an annual list.
We omitted ourselves from being included in this list to limit bias.
Top IT Service Provider Formula
To keep our metrics transparent and fair, we created a formula for determining which companies should be included in the 2021 list:
Location
Our list consists of IT companies who are based in Atlanta. If you are looking for an MSP located in Atlanta, you don't want to settle for a local branch that is part of a larger corporation. On the surface, bigger may appear to be better, but when your network is on the line, faster is better. When an IT company is based out of places like California and New York, the speed of resolving an issue is often sacrificed.
Years in Business
Let's face it. You wouldn't trust your network security to a start-up IT company, would you? When it comes to protecting some of your organization's most valuable assets, only businesses who have been solvent for ten (10) or more years should be considered. Otherwise, you risk the mistakes of a company still learning at the expense of your company's private data.
Company Size
This seems to contradict the previous point made about large corporations. There is such a thing as too large, however, one of the benefits of outsourcing your IT is the value of having a team of experts for less than the price of in-house IT support. You cannot achieve this if your third-party IT is a tiny company.
Additionally, company size is a great indicator of the number of customers they serve. There is great value in working with a company that serves a variety of customers because they will continue to learn from the experience they receive through all of their clients, not just you (like in-house IT would be subjected to).
Note: Only companies with ten (10) or more employees were included in our list.
Google Reviews
Google reviews can rarely be removed. No, they shouldn't be the only determining factor when deciding which company to choose, but if they are unable to achieve a quality customer rating, that should signal a red flag.
When doing your research, look and see if there is a common theme with a company's reviews. If there is one poor review, without a comment, or no one else has a similar complaint, then that review may be an outlier.
Note: Only companies with a Google Review rating of 4-stars or higher were included in our list.
Glassdoor Employee Rating
At Standard Office Systems we have a saying: Happy employees create happy customers. Ok, we may have borrowed that saying, but it is true nonetheless. If a company is filled with disgruntled employees, it is likely their customer service will also be subpar.
The simple fact is that happy employees tend to work harder for their company because they are motivated to do so, and less turnover is an advantage when it comes to providing quality customer service. It is why we are proud to be named a Best Places to Work in Atlanta, four years running!
Note: Only companies with a Glassdoor rating of 3-stars or higher were included in our list. We recognize that Glassdoor ratings are often left by employees who are leaving a company (employment terminated or otherwise), which is why this factor in the formula is listed lowest.
Top Managed Service Providers in Atlanta
The list below is in alphabetical order
Leapfrog Services
Location: Brookhaven, GA
Established: 1998
Company Size: 50-99
Google Review Rating: 4.8/5 stars (8 reviews)
Glassdoor Review Rating: 4/5 stars (25 reviews)
From their website: "Leapfrog provides expert-level managed IT services to more than 120 businesses and nonprofits worldwide... our approach delivers optimized IT services that are faster, safer, better managed, and more reliable."
MIS Solutions
Location: Suwanee, GA
Established: 1995
Company Size: 50-99
Google Review Rating: 5/5 stars (20 reviews)
Glassdoor Review Rating: 4/5 stars (1 review)
From their website: "We exist to make technology work for you. Have confidence in a trusted advisor that works to meet your needs."
ProviDyn
Location: Atlanta, GA
Established: 2008
Company Size: 10-24
Google Review Rating: 5/5 stars (25 reviews)
Glassdoor Review Rating: 5/5 stars (8 reviews)
From their website: "ProviDyn provides technology expertise, services, and support to help small and mid-sized organizations sustain growth and strengthen performance. Backed by technology experts, ProviDyn helps organizations gain the full benefits of existing technology, make strategic investments in implementing new technology, and maintain an infrastructure that is secure, reliable, and flexible."
Ripple IT
Location: Atlanta, GA
Established: 1997
Company Size: 10-24
Google Review Rating: 4.9/5 stars (33 reviews)
Glassdoor Review Rating: 4.8/5 (5 reviews)
From their website: "If your goals include increasing productivity, streamlining workflows, and improving efficiency, then we're definitely on the same page. Great IT is an investment in your people, and Ripple helps keep them happy and productive."
trueITPros
Location: Atlanta, GA
Established: 2010
Company Size: 10-24 employees
Google Review Rating: 5/5 stars (34 reviews)
Glassdoor Review Rating: 3.6/5 stars (2 reviews)
From their website: "We help to bring new focus to your organization's IT needs with better IT budgeting, "right-fit" solutions, and dedicated IT support professionals. We help you experience IT services in Atlanta like never before."
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