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Standard Office Systems Blog

Why Do I Need Contact Center?

Submitted by Jim Williams on Tue, 10/ 20/ 20 - 12: 00 PM

BUSINESS PHONES | 5 MIN READ

In today's age of personalization and customization, your customers won't settle for mediocre customer service when they know they can easily find another brand. As a Contact Center provider, we know that our product can.

business phone systems, Contact Center

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When Should I Transition from ACD Group to Contact Center?

Submitted by Jim Williams on Tue, 10/ 13/ 20 - 12: 00 PM

BUSINESS PHONES | 5 MIN READ

Businesses currently using Automatic Call Distribution (ACD) Groups have taken a first step towards automating call center processes and making customer interactions more efficient. However, there comes a tipping point where.

business phone systems, Contact Center

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