Success Stories

Interdenominational Theological Center

Posted by Admin

Challenge

Though education once consisted of lectures, books, written notes, and tests, the modern educational landscape has drastically evolved, even more so with graduate level studies. Today, technology - including networks, computers, multi-functional devices, and even mobile devices - is essential to learning. Technology plays a huge role in education: curriculum collaboration, instructional delivery, as well as, infrastructure and the learning environment. Now, more than ever before, technology has the power to take education from passive and reactive to interactive and progressive.

ITC had an old, inefficient phone system which was not able to process calls and ideas between different departments and offices. The administration decided that the time had come for ITC  to purchase a world-class Unified Communications (UC) Platform which would foster greater communication and sharing between staff members and easier access for students and prospective students.Interdenominational Theological Center Customer Profile-2

Action 

Standard Office Systems (S0S) implemented a Mitel UC System for ITC that encompassed all of their communication needs. A new Mitel back-end was installed, including new PoE switches to handle power needs for all phones. New Mitel IP phones were issued to all faculty and staff, and several trainings were conducted by the SOS Netvantage Division to ensure that everyone knew how to use the phones and the Mitel desktop client from day one. Additionally, SOS directed a complete fiber network to be installed between buildings at ITC, which increased the speed and capability of the WAN, including the effecitveness of the Mitel phone system. 

Result

ITC now has a state-of-the-art phones system that keeps it communication platform on par with some of the finest universities in the United States. Fred Henley, Director of IT for ITC, said of the project, “ Standard Office Systems did a great job of accessing our needs and implementing a solution that has put ITC in an enviable position among our peers. We couldn’t be happier with the [Mitel] system or with Standard Office Systems’ service and support.”

 

“We looked at a lot of phone systems, but [Mitel] was the
right choice and without a doubt, SOS was the company
we wanted to install it for us.”

Managing Director, Office of Strategic IT
Interdenominational Theological Center

 

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