Standard Office Systems Blog

Unified Communications 101

Written by Tech Support | 5/18/17 9:03 PM

 

 

How many forms of communication and messaging tools does your office use? If you're like many small to medium businesses, your staff uses a variety of devices and methods to keep in touch: Laptops, smartphones and tablets via email, voicemail, text messaging, instant messaging, video conferencing, etc.

These technologies offer faster and more efficient ways to get work done, but they aren't designed to work together. Unfortunately, this can cause problems, many of which you've no doubt encountered more than a few times. For example, suppose a staff member needs further information before proceeding with a critical project. Expecting a phone call or text message, they overlook checking email for the information. The clock ticks away while the solution to the problem--clearly explained in an email--sits unnoticed and unopened. Deadlines are missed. Clients become frustrated. Projects remain incompleteÑall due to an overlooked email.

Unified Communications is the Solution

Wouldn't it be great if you could integrate all of your communications systems into one common network? With unified communications, that's exactly what you can do. With voice and data communications operating as one, users can stay in touch and be more productive. Everyone's job becomes easier when communications hurdles are overcome.

How It Works

Unified communications allows for 24/7 availability wherever there is an internet connection. Users can access the system from any location.

  • Expecting an important message? Send voicemails to email.
  • Out of the office? Calls can be automatically rerouted to mobile phones without needing to set up manual call forwarding.
  • On a call and want to speak face to face? Just push an icon and the call converts to a video screen.
  • Have a question? Push-button user support puts the answer at your fingertips.
  • Need to hold a meeting? UC offers advanced web conferencing for increased collaboration among staff members at remote locations.
  • On the road? Remote workers can access the same tools they are accustomed to using in the home office, using any device.
  • Looking to cut costs? Unified communications makes doing business less expensive and easier.

To learn more ways a unified communications telephone system can help your staff keep in touch more efficiently, contact us at Standard Office Systems today!