3 Things to Do Before Choosing a Unified Communications System

Submitted by Tech Support on Thu, 05/ 18/ 17 - 03: 43 PM

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These days, business success hinges on one important ability: the ability to communicate. We're living in an age of information, and fluidly sharing, creating, and capturing information is crucial to your success as a company.

A cornerstone of communication in today's business is a unified communication platform, complete with all the technology you need to keep in contact with customers and co-workers. But before you jump in and implement the first system you find, it's important to look at your business and choose the right solution. When you choose the right unified communications system, you'll maximize employee use and adoption. In other words, you'll get the most bang for your buck. Here are our tips for choosing a UC system.

1. Do Your Homework

It's important to look at the internal workings of your company before trying on a one-size-fits-all solution. Ask employees what tools they rely on to communicate effectively and what they wish they had. Consider future growth: does your system need to be flexible and scalable?

2. Consider Employee Demographics

Are your employees primarily remote workers or congregated in a central office? Do you have a workforce that relies on video conferencing but wishes they had company-wide instant messaging technology? It's vital to consider not only how your employees work, but where they work and which tools will facilitate this work.

3. Fit a UC to Your Goals

Your company goals should be helped, not hindered by your UC. Goals such as heightened productivity, improved customer service, and modernized processes will all be well-served by a comprehensive unified communications system.

Interested in learning more about our ShoreTel unified communications system? Contact us today to find out more.

Posted by Tech Support