All Bases Covered
IT Help Desk Support
The Standard Office Systems Network Operations [NOC] is home to our 24-hour, 7 days-per-week, in-house help desk/tier I support. Many IT services companies use third-party organizations to meet their customers' help desk support needs. The advantages of in-house help desk support include:
- Lower turnover rate compared to overseas support
- Your company data being more secure
- Local support that proves easier to communicate with and faster to serve your employees and their IT needs
- 90% of issues can be resolved remotely and quickly
SOS Help Desk Solutions:
- Password recovery
- Computer troubleshooting
- Malware/virus scanning and remediation
- Microsoft application support
- Email setup and troubleshooting
- Real-time phish threat consultation
- Phone connectivity solutions
- Mobile device support
RELATED: Network Operations Center
From time to time, businesses are in need of an onsite visit by one of our technicians when Level I and II support is not sufficient. Your managed IT services package includes onsite visits so that you never worry about paying more than your fixed monthly payment.
Mobile Device Support
All bases covered means exactly that. Our mobile device support ensures your phones, tablets, and other mobile devices stay working when you need them. Our team of in-house technicians will troubleshoot your mobile device network connectivity issues and mobile line of business application support.
The SOS Difference
At Standard Office Systems, we aim to meet your company's needs through our 24/7 help desk support.
Standard Office Systems is proud to employ 100% of its IT network support team in-house. This means you never worry about unknowingly hire a help desk team that has been outsourced to a company with high-turnover or less secure data security practices.
The result, is a team of professionals who understand your business and how to best keep it moving forward with the latest technology in cybersecurity, troubleshooting, and network support.
Reach Out Today
Standard Office Systems is committed to offering leading quality service to its customers and serves small businesses to Fortune 500 companies. Find out today how SOS can assist your business' network needs by contacting us directly.
If you would like to schedule a brief conversation to learn more about SOS's help desk support solutions, please click the button below: