contact center: CALL CENTER Solutions FOR BUSINESS 

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PLR CONTACT CENTER 1 2020

What is contact center?

Contact Center is an addition to your business phone system that can automate and improve customer interactions from multiple angles. 

Contact Center is unparalleled in its depth of customer insights, the boost it provides to workplace productivity, and the efficiency it provides to a business' call center, sales department, and overall employee phone usage. 

Contact Center uses a combination of artificial intelligence (AI), machine learning, and Interactive Voice Response (IVR) to automate customer interactions and deliver powerful insights into call performance.

Benefits of Contact Center

Contact Center can have multiple applications in a business setting. Whether it's used for pre-customer interactions (ie. sales prospecting calls) or current customer interactions (ie. billing, customer support, and help desk), Contact Center can streamline and improve business operations in a variety of ways. 

Customer Insights

  • Real-time customer insights speed up interactions
  • Deep historical call reporting helps drive improved future interactions

Centralized and Efficient Operations

  • Centralized management from one portal that's accessible anywhere at any time
  • Combine voice, chat, and email queues into a single omni-channel experience
  • CRM integrations allow for efficient sales and marketing operations

Flexibility

  • Use whichever phone systems you prefer for your business, whether that's your current business phone systems or personal employee smartphones 
  • Integrate with software that allows third party integrations using API. This means that users can integrate Contact Center with CRM's like Salesforce, enterprise planning software, and more. 

Remote Office Support

  • Support multi-site call centers and remote agents through Contact Center
  • Enable employees to conduct calls, emails, and chats from their personal smartphone
  • Smoothly transition to remote operations at the touch of a button

Productivity Increase

  • Analyze team performance by queue, team, or agent with real-time dashboards and historical reports
  • Enhance audience engagement with outreach campaign capabilities
  • Automate sales calls to increase call quotas

RELATED: When Should I Transition from ACD Group to Contact Center?

Our Offering

Features Express Pro
Elite

Inbound Voice Queues

Included Included Included
Supervisor Functions, Including Monitor, Barge, and Whisper Included Included Included
Real-Time & Graphical Reports Included Included Included
Call Recording Included Included Included
Scheduled, Historical, and Custom Reports   Included Included
Customizable IVRs   Included Included
Skill-Based, Geo & Rule-Based Routing   Included Included
Email, Chat, and SMS Channels Add-Ons   Included Included
Chat, Email, and SMS Channel Queues     Included
Outbound Notification Campaigns (Voice, Email & SMS)     Included
Schedule Manager     Included
QA Evaluator Templates & Scoring     Included
Custom CRM Integrations     Included
Advanced Self-Service IVR Applications     Included

 

Additional Integrations

  • GSuite
  • Salesforce
  • SugarCRM
  • Office365
  • Oracle Netsuite
  • Outlook
  • Microsoft Dynamics365
  • Microsoft Teams
  • Servicenow
  • Slack
  • Zendesk
  • Zoho

 

To request a brief consultation about our Contact Center offering:

Contact Us Today!