HOW WE ARE UNIQUE
HOW SOS CAN HELP
At SOS we will always remain client-focused. Regardless of the technology, regardless of what product or service we are presenting, the ultimate goal has always been and will always be, to help our client solve business issues in a more efficient and cost-effective way. Technological advances have dramatically changed the way we take care of our clients. We embrace the challenge to exceed your highest expectations.
HOW WE ARE UNIQUE
- On-Site Network Operations Center (NOC)
- Best In Class Approach
- Net Promoter Score (NPS) of 90%
- Auto Supply Replenishment
- 97.7% Billing Accuracy
- PrintVantage (Managed Print Services)
- NetVantage (Managed IT Services)
SOS’S TOTAL CARE GUARANTEE
Standard Office Systems service department is at the core of what sets us apart from all competition. Our team of experts will work with your company to continually evaluate, train and implement the recommended solutions. Our service technicians are incented on the quality of each service call, not how many calls can be squeezed into a work day. When the service call is complete, you can be confident your system will be running to manufacturers specifications. This process ensures that every area of the equipment is inspected to prevent future problems.
A major component of SOS’s comprehensive service is our Total Care Guarantee.
1) PERFORMANCE GUARANTEE
Our new equipment will perform to its manufacturer's specifications for five years or the term of your lease.
2) LOANER EQUIPMENT GUARANTEE
If SOS service technicians can’t repair your equipment on-site, to manufacturers’ specifications, we’ll provide you with a temporary replacement while we work on your issue.
3) RESPONSE TIME GUARANTEE
We guarantee our response time in writing to your service calls from 8am-5pm, Monday-Friday (excluding holidays).
4) PREVENTATIVE MAINTENANCE GUARANTEE
We can perform preventative maintenance on your equipment after business hours at no additional cost. This helps you avoid costly downtime while you’re working.
5) CONTINUOUS FOLLOW-UP GUARANTEE
Your SOS Strategic Account Manager will provide ongoing account reviews to ensure 100% client satisfaction
MORE ABOUT SOS
To learn more about SOS, check out these pages:
For information on our products and services, go to these sections of our site:
To discuss how SOS can help you improve your business,
PLEASE CONTACT US