Many Managed Service Providers (MSPs) outsource their help desk support because it is more cost efficient. The result is high-turnover and a lack of control over the service that is provided to you.
At Standard Office Systems, we believe that no corners should be cut when it comes to the security of your customers' and business' private information. That is why SOS is proud to provide a team of experts who are 100% in-house.
The Standard Office Systems NOC is a state-of-the-art facility that serves as the central nervous system of SOS. The NOC allows us to assist clients faster, more efficiently, and more securely than other service providers. Some of the advantages include:
- 94% of incoming calls answered within 5 seconds
- 80% of all calls requiring service completed by an engineer, remotely
- The ability to proactively monitor all network devices and auto-ship replacement supplies as needed
- A single point of contact provided to initiate Tier II or III support