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Network Operations Center (NOC)

 

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The Standard Office Systems NOC is a state-of-the-art facility that serves as the central nervous system of SOS. The NOC allows us to assist clients faster, more efficiently, and more securely than other dealers or manufacturers. Some of the advantages include:

  • 94% of incoming calls answered within 5 seconds
  • 80% of all calls requiring service completed by an engineer, remotely
  • The ability to proactively monitor all network devices and auto-ship replacement supplies as needed
  • A single point of contact provided to initiate Level 2 or 3 support

Helpdesk

 

 

Quick Links

SOS National Account Program
Customized Billing
Auto-Toner Replinishment
Business Review

 

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